Privacy
Privacy policy
Last Updated: May 2026
1. Introduction
Welcome to Our Well. Our Well ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and through our mobile application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our Service.
Our Well is a comprehensive web application designed to support cancer patients and their support networks. We offer AI-powered guidance through an intelligent companion named Shelby, diagnosis explanation, lab result interpretation, a shareable Village page for coordinating support, and task management tools. Our website is located at ourwell.life.
If you have questions about this Privacy Policy or our privacy practices, please contact us at support@ourwell.life.
2. Information from Children Under 13
Our Service is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information and terminate the child's account. If you believe we have collected information from a child under 13, please contact us immediately at support@ourwell.life.
3. Information We Collect
We collect information about you when you create an account, use our Service, and interact with our features. The types of personal information we collect include:
3.1 Identity Data
When you create an account, we collect your name. If you choose to share your cancer diagnosis with us (which is optional), we may collect information about your cancer type, stage, and treatment phase. This information helps us personalize your experience and provide relevant AI-guided content through Shelby.
3.2 Contact Data
We collect your email address to communicate with you about your account, send service updates, and provide support.
3.3 Health Data
Our Well collects sensitive health information to power our personalized AI guidance features. This includes:
Diagnosis details (cancer type, stage if shared). Lab results and medical documents you upload for AI interpretation
Treatment phase and medical history you provide
Care updates and personal health notes you write
You have full control over what health information you share. Providing diagnosis and health details is optional and enhances the personalization of your experience, but is not required to use the Service.
3.4 Village Data
When you create a Village page, we collect and store the content you choose to share, including your care updates, task lists, supporter information (names and email addresses), and messages of support from your network.
3.5 Conversation Data
We store your chat conversations with Shelby (our AI companion) to maintain context across your sessions and improve your personalized experience. We also track which suggested prompts you use within Shelby to understand which features are most helpful.
3.6 Technical Data
When you access our Service, we automatically collect technical information including your IP address, browser type, device type, operating system, and usage analytics through our analytics platform (PostHog). This information helps us improve the Service and troubleshoot technical issues.
3.7 Profile Data
We collect your account preferences, responses provided during onboarding, and optional household information (if you choose to share it).
4. How We Collect Information
We collect information in the following ways:
Directly from you. When you register for an account, update your profile, upload documents, write care updates, or interact with our features
Automatically when you access our Service, including through cookies, pixels, and similar tracking technologies
From third-party authentication providers (Google SSO) when you choose to sign in with your Google account
From our analytics platform (PostHog) which collects usage data about how you interact with our Service
5. How We Use Your Information
We use the personal information we collect for the following purposes:
To provide and improve the Service. including delivering AI-powered guidance through Shelby, personalizing your experience, and maintaining your account
To power AI-generated guidance and responses that are tailored to your specific health situation and needs
To display your Village page content to supporters you choose to share with
To coordinate tasks and support from your network
To send you service-related notifications, updates, and support communications
To conduct analytics and understand how users interact with our Service
To improve and optimize our features and user experience
To comply with legal obligations and enforce our Terms of Service
6. Health Information and AI Processing
Our Well collects and processes sensitive health information including your cancer diagnosis, treatment details, lab results, and medical documents. This section explains how we handle this data.
6.1 Use of Health Data
Your health information is used exclusively to personalize your experience with Our Well. Specifically, we use it to:
Power Shelby's AI-generated responses and guidance tailored to your specific diagnosis and treatment stage. Interpret and explain lab results and medical documents you upload
Provide relevant, personalized educational content and suggestions
Display accurate information on your Village page (which you control)
6.2 HIPAA Status
Our Well is not a HIPAA-covered entity or business associate. However, we recognize the sensitive nature of health information and take data protection very seriously. We implement reasonable security measures to protect your health data from unauthorized access, disclosure, or misuse.
6.3 Medical Document Processing
When you upload medical documents (lab results, medical records, etc.) for AI interpretation, we extract relevant information from these documents to provide you with explanations and insights. Extracted data is retained in your account to maintain context for future conversations. The source documents themselves may not be permanently retained after processing, but extracted information remains available in your account history.
7. AI Processing and Shelby
Shelby, our AI companion, processes your personal data to provide personalized guidance and support.
7.1 How Shelby Works
Shelby uses your health information, conversation history, and account details to generate relevant, personalized responses. Your conversation history is stored in our systems to maintain continuity across your sessions and to improve the quality of personalized guidance.
7.2 AI Training and Improvement
We use aggregated, de-identified data and conversation data to improve Shelby's performance and Our Well's features. Individual conversation transcripts and personal data are not used to train our models without appropriate safeguards.
7.3 Informational Use Only
Shelby's responses are informational and educational in nature. They are not a substitute for professional medical advice, diagnosis, or treatment. You should always consult with qualified healthcare providers about your diagnosis, treatment options, and medical decisions.
8. Sharing Your Information
We do not sell your personal data to third parties. However, we may share your information in the following limited circumstances:
8.1 Service Providers
We share information with third-party service providers who perform functions on our behalf, including cloud hosting providers, analytics platforms, AI processing services, and customer support tools. These providers are contractually obligated to use your information only to provide services to Our Well and must maintain appropriate security measures.
8.2 Legal Compliance and Safety
We may disclose your information if required by law, such as in response to a subpoena or court order, or if we believe in good faith that disclosure is necessary to: (a) comply with legal obligations; (b) protect the rights, privacy, or safety of Our Well, our users, or the public; or (c) detect, prevent, or address fraud, security, or technical issues.
8.3 Business Transfers
If Our Well is involved in a merger, acquisition, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will provide notice if such an event occurs and your data will be subject to a different privacy policy.
9. Your Village Page and Sharing
Your Village page is a private space where you can share your health journey and coordinate support from friends and family.
9.1 Controlling What You Share
You control exactly what appears on your Village page. You decide what diagnosis information, bio details, care updates, and task lists to include. Once you create a Village page, you receive a unique, shareable link.
9.2 Who Can See Your Village Page
Only people you explicitly share your Village page link with can view your page. When someone accesses your Village page via the link you share, they can see: your name, cancer diagnosis information (if you chose to share it), your bio, your care tasks, and your care updates. They cannot see your full account details, Shelby conversations, or any information you didn't explicitly choose to display on your Village page.
9.3 Supporter Access
When you add supporters to help coordinate tasks, you provide their names and email addresses. We use this information only to help you manage and coordinate care. Supporters access your Village page through the link you share; they do not receive your full account information.
10. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of data in transit using SSL/TLS protocols. Secure storage of personal data with access controls
Regular security assessments and updates
Limitations on access to personal data to authorized personnel only
However, no method of transmission over the internet or electronic storage is completely secure. While we use industry-standard protections, we cannot guarantee absolute security of your information.
11. Data Retention
We retain your personal information for as long as your account is active or as long as necessary to provide our services. If you delete your account, we will delete or de-identify your personal information within a reasonable timeframe, except where we are required to retain it for legal or business purposes.
Conversation history with Shelby is retained in your account to maintain context. If you delete specific conversations, those records are removed. Deleting your account will delete all associated data unless legal obligations require retention.
12. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
12.1 Access and Portability
You can access and download a copy of your personal information by logging into your account or by requesting it from support@ourwell.life.
12.2 Correction and Deletion
You can correct inaccurate information through your account settings. You can request deletion of your personal data by contacting support@ourwell.life. We will comply with your request within a reasonable timeframe.
12.3 Opt-Out of Communications
You can opt out of non-essential communications (such as promotional emails) by using the unsubscribe link in our emails or by updating your notification preferences in your account settings. You cannot opt out of service-essential communications (such as account security alerts).
13. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience and collect analytics data.
13.1 Essential Cookies
We use essential cookies that are necessary for the Service to function, such as session cookies that keep you logged in and security cookies that protect against fraud.
13.2 Analytics Cookies
We use PostHog, an analytics platform, to collect information about how you use our Service. This helps us understand which features are most valuable to users and where we can improve. PostHog may set cookies and pixels on your device to track usage patterns.
13.3 Browser Controls
Most browsers allow you to control cookies through your browser settings. You can choose to disable cookies; however, this may limit the functionality of our Service. We do not currently respond to Do Not Track signals.
14. Third-Party Services and Links
Our Service may contain links to external medical resources, educational websites, and third-party services. We are not responsible for the privacy practices of these third parties. When you click on external links, you leave our Service, and their privacy policies apply.
14.1 Google Sign-In
If you choose to sign in to Our Well using your Google account, you authorize Google to share certain information with us (such as your email address and name). Google's use of your information is governed by Google's privacy policy.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this policy. Your continued use of the Service after changes become effective constitutes your acceptance of the updated Privacy Policy.
16. Contact Us
If you have questions or concerns about this Privacy Policy, our privacy practices, or how we handle your personal information, please contact us at:
We will respond to your inquiries within 30 days or as required by applicable law.